Are owner of devices Apple For years, and over time I have not had too big interactions with the services authorized by the American company. If I am good to think, until the recent incident, about which I will tell you immediately, the last time I sent a device in service, it was a iPhone 5 with Battery problems, by 2013. I sent it in service through the store from which I bought (Germanos – Telekom), and after a few days the device has been replaced with another new.
This year I made an upgrade from iPad mini 4 at iPad Pro 11-inch 2018. The new iPad Pro was ordered from eMAG.ro, and as expected, the delivery was very fast. On March 26, 2019 I placed the order on eMAG, and on March 27, 2019, at lunch hours came the USA courier with the new iPad.
Unbdictive to test it, I found it quite quickly that it has a The problem at the main room. The one on the back. Not capture any image, and The screen remained black without photo capture / video or another option to work. It also behaved after I installed another "room" application. At that moment it was obvious that it has a hardware problem and I have to return it. I admit that I was surprised.
I didn't wait too long, and again a few hours After I received it home from the courier, we arrived with the new iPad Pro to eMAG Showroom Crangasi. The boy from “Return of products"He was as surprised as me. He didn't expect to meet a new iPad with this problem.
From my point of view, despite the problem, it was a Pleasant experience who gave me even greater eMAG services. After 10 minutes spent at Emag Crangasi I left home with an iPad Pro Nou, sealed in the box.
It seems that the stars did not align exactly when I chose to upgrade the iPad. No two months after this incident, I found that Touch Screen does not work normally. He had a screen strip where he did not identify the touch or take a order other than the natural one in operation.
I tried all possible tricks To solve this problem alone, but without any result.
This time I knew that at eMAG Crangasi I can solve nothing more than to leave the product for service. Passing the period in which I had the right to return, I entered the eMAG account and asked for service "pick-up & return"Specifically, he sends you the courier at home to lift the defective product, then it is also returned by courier.
Checking the warranty certificate Of the Apple product, I found that in Bucharest there were only two centers, one of which had lost their license "Apple authorized service"At the beginning of this year. Yes, noumax is no longer" Apple Authorized Service ". Instead, looking for Google I discovered that Depanero obtained the license of "Apple Authorized Service" license And that eMAG would work with them when there are problems with Apple devices. In addition, an article on a blog suggests that Apple product holders should be afraid of this, because Experiences with Depanero are not the happiest. I didn't get frightened at all. From my experience, I know that users leave the most reviews when they are unhappy. The satisfied people enjoy quietly of products or serivists and say nothing on forums, blogs, etc. Social Networks. "Alas, what I'm glad I had no problems with Orange, for 3 years", You will not find much. Instead there are enough"shit network, I didn't go 4g for more than 5 minutes"
I did Reference Request in service via eMAG platform, completing all the data correctly and describing the problem. The device left as I expected towards The Depanero Service from "Orhideea".
After two days I received an email from Depanero (eMAG service) in which I was informed that "We started the solution process for your product with no. XyZ "... and another one in which I was told:"The parts required to repair your product registered with the XYZ identification number have been ordered. The repair will be completed as soon as the parts are available.“.
The following day I get another message by email:
Stimate client,
We inform you that the situation of your product registered in Service Depanero with sheet The XYZ number was completed with the status: repaired.
Daca ati trimis produsul catre service folosind serviciul de Pickup&Return acesta va fi expediat prin curier la adresa mentionata de dumneavoastra.
After receiving the notification by SMS, we invite you to pick up the product from the location you handed it, if you brought it personally. Our program is from Monday to Friday between 9:00 and 19:00.
If the product was handed over to an eMAG showroom, other than the one in Bucharest, it will be able to be raised from the showroom, after receiving the notification by SMS and e-mail with the text "Received in the showroom".
An excellent day!
The Depanero team, eMAG service partner
I knew very well that the status ”FIX"It may also mean changing the product with a new one. What happened. The next day I received a new iPad Pro, perfectly functional, but this time coming to the box in which I sent the defective one, along with his accessories.
What worried me during the service period was what was written in Depanero in receiving sheet. Product condition Reception: “used, scratching on the screen, impurities cf of attached pictures". Without attaching pictures. And about scratches on the screen, this is excluded. I have an obsession to keep the devices in perfect condition. Always protected with foils and premium covers.
Nothing was passed to "accessories", although in the original box were the loader and the original cable.
I went over all this when I saw "Completion of sheet: replaced iPad Dmpyxyz“.
In conclusion, I can only say that my experience with eMAG and Depanero (Apple Authorized Service) was a very ok one. But I do not know how Depanero behaves in the case of other products, other than Apple. It is certain that Apple are very careful when choosing a partner. It is known that it is the most expensive American company and that it emphasizes the image.
About two weeks after we received the device from the service, I received an email from Apple, in which I Ask to describe my experience with the authorized service. And set of questions In which Apple wants to know how satisfied I was in the interaction with the partner service, the waiting time at the Apple authorized service provider, the quality of the replaced iPad product, the general aspect of the location where the service is performed (I had no way of knowing), the professionalism of the contact person, the technical training of the one who did the service, I also buy other Apple products.
"We want to find out more about your experience on service to Apple Authorized Service Provider.”
If you have interacted with Apple and / or Apple Authorized Service, I am waiting for your comments.
